Shipping & Returns
Shipping & Returns
to shop with us! We appreciate your business and hold our customers'
satisfaction at our highest priority. Please feel free to ask If you have any
questions regarding our Return or Shipping Policy, please refer to below:
we can ship to virtually any address in the world with FedEx services. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When placing your order it will take 1-2 business days to fulfill your orders for shipping. If an order is placed on a Saturday or Sunday, Monday would be the first day we could fulfill your order for shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please be aware if you are purchasing a "pre-order" item, ship dates are estimated and may ship sooner if we receive the product sooner. However, they may ship later if any shipment is delayed to us, be aware of the estimated ship date. We will ship according to the shipping method you choose at checkout once products are ready to ship.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Please note JALIBABA is not responsible for duties and taxes charged on International shipments, we can’t quote these charges for you.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package return to shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You will receive the JALIBABA Return/ Exchange form to include in the box you are shipping back to us. JALIBABA will not accept used products for return or exchange unless there is a manufactured defect with the item in question.